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20% OFF* any 2 full-size formulas of your choice! code MIX20. ends 5.16.21. | DETAILS

Customer Service

Order Processing and Shipping

Order processing


  • **Extreme Weather Delays
    Severe winter weather conditions across part of the United States is currently affecting our customer service, shipping and delivery operations. Please know that unavoidable delays could be expected due to local weather-related conditions. **
  • After you place your order you will receive an order confirmation email from Bioelements.
  • All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm CST will be processed on the next business day. Majority of orders will ship within 24 hours of receipt via FedEx.
  • Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
  • Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
  • We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
  • All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be processed and shipped.

Have questions about your order? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to weborders@bioelements.com.


Delivery schedule

Ground Shipping

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.

2-Day Express

Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Delivery Express shipments within the contiguous US are delivered in 2 days, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.

Standard Overnight

Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30pm, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.


Shipping rates

Order Total Ground Shipping 2-Day Express Standard Overnight





















Multiple ship-to addresses


Bioelements.com does not support sending to multiple addresses in one order. Please place the items in the shopping bag that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.


Track your shipment


You can track your Bioelements.com order in one of three ways:

  1. Via email: Once your order ships, you will receive an email with a link to your order confirmation page with the updated tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
  2. Via your Bioelements.com account: Sign in to your bioelements.com account. Click on the order number in the 'Order History' tab on your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
  3. Via text: Sign up for SMS alerts on the order confirmation page.
  4. Via Route: If you purchase Route Package Protection at checkout, you can track your order via the information provided in their confirmation email.

A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey.


Order cancellations + returns

Order cancellations:

To cancel an order you just placed on bioelements.com, please call Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST).

Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 30 days from the ship date (less shipping charges).


Not satisfied with your product? No problem. Products purchased through bioelements.com may be returned, for any reason. (Note: items marked "final sale; not eligible for returns" do not qualify.) To return your product, please enclose your Bioelements packing slip along with the product you are returning to:

Bioelements Returns & Exchanges
12505 NE 41st St, Suite 200
Kansas City, MO 64161

Your package must be postmarked within 30 days of purchase to be eligible for a refund. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.

All refunds will be credited back to the original credit card used on the order within 30 days of purchase. Shipping charges will not be refunded.

Other order issues/Incorrect product received


For other issues, or if an incorrect product was received, please complete our form here or call Bioelements Customer Service within 30 days of purchase at 877.550.4050 (Monday - Friday, 8:00am to 5:00pm CST).


Lost, stolen or damaged shipments

Typically, packages shipped via Ground should be delivered to you within 3-5 business after the ship date.

We understand that things happen in transit. To help you with these issues, we offer Route insurance which covers your order if it gets lost, stolen or damaged. Stay opted in to protect your purchase.

If your package is lost, stolen or damaged and you purchased Route Insurance, please contact them directly (https://claims.route.com). If you did not purchase Route Insurance and your package is lost, stolen or damaged, we recommend that you contact the carrier to file a claim or your local authorities.

Please note that Route’s rules require that stolen and damaged package claims must be filed within 15-days of the stated delivery date. Lost package claims must be filed within 30-days of the last checkpoint listed by the shipper.


Do you ship internationally?


We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.


Your Account

Create + manage your account


Create a bioelements.com account to receive these benefits:

Easy ordering • Order history access • Faster checkout • Shipment tracking • Text alerts

Create your account now

Managing your account
To update your mailing address: sign in to your bioelements.com account. Then click on 'View Addresses'. Select 'Edit' below the saved address that you would like to update or 'Add a New Address'. Each time you checkout at bioelements.com, you will be able to choose from your saved addresses.

To reset your password: Click "Forgot Your Password?" under Account

To update your email address: contact us at accounthelp@bioelements.com and we will update it for you.


Order history


To view your order history, sign in to your bioelements.com account and click on the order number in the 'Order History' tab.


Forgot your password?


That's ok! Send an email to accounthelp@bioelements.com and we will send you an email to reset your password.


How do I sign up to receive emails?


Sign up here to receive info on new products plus exclusive promotions and special offers from Bioelements.


Shopping Information

Sales tax


We are required by law to collect sales tax on orders. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).


Payment options


Bioelements.com currently accepts Visa, Mastercard, American Express, Discover, PayPal, ApplePay and Google Pay.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.


Site security


Credit card information entered at bioelements.com is secure and safe using Shopify Payments. All orders placed on bioelements.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order.


Telephone orders


We are happy to take your order by phone. Please call Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8:00am to 5:00pm).


Maximum purchase policy


Orders are limited to no more than six (6) units of any item with a maximum purchase of $750 per customer.


Free samples


Each time you place a $35+ order on bioelements.com, you have the opportunity to select 3 FREE foil samples and put them in your shopping bag BEFORE you checkout. Only 1 sample per product is allowed. If a sample choice is unavailable, Bioelements will select and ship a comparable substitution. FREE samples are excluded from gift card orders.


Promo codes


Enter your promo code in the text box marked "Promo Code" in the Shopping Bag, then choose 'Apply'. If approved, the discount will be applied to your total. Offer codes are case sensitive and should be entered exactly as they appear and only one offer code may be used per order. Promo codes must be used at the time the order is placed.


E-Gift Cards

How do I redeem my E-Gift Card?


You can redeem the value of an E-Gift Card by entering its unique code at checkout. An E-Gift Card holds a balance, which can be spent over more than one order.


How do I check my balance?


You can check your balance by using the link provided in the E-Gift Card email you received. Or, you can check your balance in YOUR ACCOUNT. If you do not have an account, EMAIL US and we can check your balance for you.


What if I check out and I don’t have enough funds on my E-Gift Card?


When you redeem your E-Gift Card, the checkout will display one of the following options:

  • If the balance available is greater than or equal to the order total, then you can complete your order.
  • If the balance available on the E-Gift Card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.


Can I purchase an E-Gift Card for someone else?


Yes. After you check out, you will receive an email. You can then forward the E-Gift Card email to the recipient.


Can an E-Gift Card be used more than once?


Yes, provided there is still a balance remaining on the card.


Can E-Gift Cards be reloaded?


No, you can’t reload an E-Gift Card


Can more than one E-Gift Card be used towards a purchase?


Yes. A customer can redeem another E-Gift Card during checkout.


Can an E-Gift Card be used to buy a E-Gift Card?


No, you can’t use an E-Gift Card to buy another E-Gift Card.


Can an E-Gift Card be used to pay for shipping and taxes?


Yes, E-Gift Cards are applied to the final order total which includes shipping and taxes.


Can E-Gift Cards be used in conjunction with a discount code?


Yes, E-Gift Cards are a form of payment.


Products and Ingredients

Where can I find a list of product ingredients?


To see if a product contains a specific ingredient, visit a product’s page on Bioelements.com, where its full ingredient list appears. In addition, you can type an ingredient name into the site search bar on the top-right corner of this site, to view products that contain it.

You can also visit our comprehensive Ingredient Glossary to learn more about individual ingredient benefits and the formulas in which they are formulated.


What is the shelf life of a Bioelements product?


While specific products can vary, in general, unopened products have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year.


Can I use Bioelements products or receive a Bioelements Facial when pregnant?


Bioelements products are safe for pregnant women. However, as every pregnancy is different, it's always best to consult with your physician. Sometimes your skin can become more sensitive, more dehydrated and even experience breakouts during pregnancy, so we recommend that you treat your skin gently.


Does Bioelements test on animals?


No. Our choice to not test on animals is so important, we state it on all our retail product packaging. Because of this clear confirmation, we have opted to not pay for inclusion on any of the myriad 3rd party cruelty-free labels in the marketplace at this time.


How does Bioelements test its products?


Here are all the ways we test our formulas:

Dermatologist, ophthalmologist, and clinical tests for safety + efficacy
We follow strict formula quality control via stability and clinical testing to ensure effectiveness and optimum performance. Tests include RIPT, microbial challenge, pH testing, viscosity, plus visual, odor and tactile integrity. We also conduct dermatologist and ophthalmologist testing on all formulas.
In addition, we rely on independent clinical in-vitro (within a controlled environment/lab), and in-vivo (human) ingredient testing. Example: the peptides blend in Age Activist Clinical Youth Serum is clinically shown to visibly and significantly reduce wrinkle appearance after 5 minutes – in-vivo testing.
Consumer perception studies
Bioelements runs consumer perception testing on specific formulas, in order to validate and quantify a benefit (example: "98% say age spots appear less visible after 2 weeks"). These strict perception studies are run by 3rd party outside experts in beauty product testing, wherein chosen participants are give the product(s) and follow a strict at-home agenda. Participants will then complete surveys to detail what they see/experience.

Real-world efficacy testing by top estheticians
Our own team of working Bioelements estheticians across the country test formulas on themselves in their own professional environments during the R+D stage of a product, and offer invaluable feedback on performance. Click here to view Before + After results of our products.


Bioelements Spas

How do I become a Bioelements Partnership Spa?


Click here for more information about becoming a Bioelements Partnership Spa.


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