Have questions about your order? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to firstname.lastname@example.org.
|Order Total||Ground Shipping||2-Day Express||Standard Overnight|
Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays.
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Express shipments within the contiguous US are delivered in 2 days, not including weekends or holidays.
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30pm, not including weekends and holidays.
Bioelements.com does not support sending to multiple addresses in one order. Please place the items in the shopping bag that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey.
To cancel an order you just placed on bioelements.com, please call Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST).
Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 30 days from the ship date (less shipping charges).
Not satisfied with your product? No problem, all products purchased through bioelements.com may be returned within 30 days from the date of purchase, for any reason.
To return your product, please enclose your Bioelements packing slip along with the product you are returning to:
Bioelements Returns & Exchanges
12505 NE 41st St, Suite 200
Kansas City, MO 64161
Your package must be postmarked within 30 days of purchase to be eligible for a refund or exchange. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.
If you purchased Bioelements products at a store, spa or salon, or online reseller; please contact them directly to inquire about their return policy.
All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded.
We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
We’ve recently redesigned our website and your private customer information was moved into this new system. At that time, you were sent an email to the email address associated to your account to reactivate it. If you cannot locate this email, send us a message at email@example.com and we will resend it to you.
When you receive that email, click the link to reset your password. You will then be able to log in and start shopping.
The Bioelements Team
• Easy ordering
• Order history access
• Faster checkout
• Shipment tracking
• Text alerts
If you wish to update your mailing address, sign in to your bioelements.com account. Then click on 'View Addresses'. Select 'Edit' below the saved address that you would like to update or 'Add a New Address'. Each time you checkout at bioelements.com, you will be able to choose from your saved addresses.
If you wish to update your email address, please contact us at firstname.lastname@example.org and we will update it for you.
To view your order history, sign in to your bioelements.com account and click on the order number in the 'Order History' tab.
We are required by law to collect sales tax on orders. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).
Bioelements.com currently accepts Visa, Mastercard, American Express, Discover, PayPal, ApplePay and Google Pay.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Credit card information entered at bioelements.com is secure and safe using Shopify Payments. All orders placed on bioelements.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
We are happy to take your order by phone. Please call Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8:00am to 5:00pm).
Orders are limited to no more than six (6) units of any item with a maximum purchase of $750 per customer.
Each time you place a $35+ order on bioelements.com, we'll give you three FREE samples! Choose from a selection of Bioelements products and try more products before you buy. Place them in your Shopping Bag before you checkout - only 1 sample per product is allowed. If sample choice is unavailable, Bioelements will ship a comparable substitution.
Enter your promo code in the text box marked "Promo Code" in the Shopping Bag, then choose 'Apply'. If approved, the discount will be applied to your total. Offer codes are case sensitive and should be entered exactly as they appear and only one offer code may be used per order. Promo codes must be used at the time the order is placed.
You can redeem the value of an E-Gift Card by entering its unique code at checkout. An E-Gift Card holds a balance, which can be spent over more than one order.
Yes. After you check out, you will receive an email. You can then forward the E-Gift Card email to the recipient.
Yes, provided there is still a balance remaining on the card.
No, you can’t reload an E-Gift Card
Yes. A customer can redeem another E-Gift Card during checkout.
No, you can’t use an E-Gift Card to buy another E-Gift Card.
Yes, E-Gift Cards are applied to the final order total which includes shipping and taxes.
Yes, E-Gift Cards are a form of payment.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8am to 5:00pm CST). To expedite your request, please have your order confirmation ready.
To see if a product contains a specific ingredient, visit a product’s page on Bioelements.com, where its full ingredient list appears. In addition, you can type an ingredient name into the site search bar on the top-right corner of this site, to view products that contain it.
You can also visit our comprehensive Ingredient Glossary to learn more about individual ingredient benefits and the formulas in which they are formulated.
While specific products can vary, in general, unopened products have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year.
Bioelements products are safe for pregnant women. However, as every pregnancy is different, it's always best to consult with your physician. Sometimes your skin can become more sensitive, more dehydrated and even experience breakouts during pregnancy, so we recommend that you treat your skin gently.
No. Our choice to not test on animals is so important, we state it on all our retail product packaging. Because of this clear confirmation, we have opted to not pay for inclusion on any of the myriad 3rd party cruelty-free labels in the marketplace at this time.
Dermatologist, ophthalmologist, and clinical tests for safety + efficacy
We follow strict formula quality control via stability and clinical testing to ensure effectiveness and optimum performance. Tests include RIPT, microbial challenge, pH testing, viscosity, plus visual, odor and tactile integrity. We also conduct dermatologist and ophthalmologist testing on all formulas.
In addition, we rely on independent clinical in-vitro (within a controlled environment/lab), and in-vivo (human) ingredient testing. Example: the peptides blend in Age Activist Clinical Youth Serum is clinically shown to visibly and significantly reduce wrinkle appearance after 5 minutes – in-vivo testing.
Consumer perception studies
Bioelements runs consumer perception testing on specific formulas, in order to validate and quantify a benefit (example: "98% say age spots appear less visible after 2 weeks"). These strict perception studies are run by 3rd party outside experts in beauty product testing, wherein chosen participants are give the product(s) and follow a strict at-home agenda. Participants will then complete surveys to detail what they see/experience.
Real-world efficacy testing by top estheticians
Our own team of working Bioelements estheticians across the country test formulas on themselves in their own professional environments during the R+D stage of a product, and offer invaluable feedback on performance.