After you place your order you will receive an order confirmation email from Bioelements.
Have questions about your order? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to email@example.com.
Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. 2-Day Delivery Express shipments within the contiguous US are delivered in 2 days, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.
Orders must be placed by 9 am CST (excluding weekends and holidays) in order to be processed and shipped the same day, depending on product availability. Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30pm, not including holidays (or weekends in some areas). See current FedEx weekend delivery coverage here.
|Order Total||Ground Shipping||2-Day Express||Standard Overnight|
Bioelements.com does not support sending to multiple addresses in one order. Please place the items in the shopping bag that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
A tracking number will be generated as soon as your shipment is prepared. It may take up to 24 hours for you to see your shipment's journey.
To cancel an order you just placed on bioelements.com, please call Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST).
Please know that we make every effort to process your orders promptly. Because of this, your order may have already been processed. If your order has been processed, you can return your products for a full refund within 40 days from the ship date (less shipping charges).
Not satisfied with your product? No problem. Products purchased through bioelements.com may be returned, for any reason, within 40 days of purchase. (Note: items marked "final sale; not eligible for returns" do not qualify.)
To return your product, please visit our Return Portal HERE
After submitting your return request, you will need to:
Start your return: bioelements.com/a/returns
For other issues, or if an incorrect product was received, please complete our form here or call Bioelements Customer Service within 30 days of purchase at 877.550.4050 (Monday - Friday, 8:00am to 5:00pm CST).
Typically, packages shipped via Ground should be delivered to you within 3-5 business after the ship date.
We understand that things happen in transit. To help you with these issues, we offer Route insurance which covers your order if it gets lost, stolen or damaged. Stay opted in to protect your purchase.
If your package is lost, stolen or damaged and you purchased Route Insurance, please contact them directly (https://claims.route.com). If you did not purchase Route Insurance and your package is lost, stolen or damaged, we recommend that you contact the carrier to file a claim or your local authorities.
Please note that Route’s rules require that stolen and damaged package claims must be filed within 15-days of the stated delivery date. Lost package claims must be filed within 30-days of the last checkpoint listed by the shipper.
We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
Easy ordering • Order history access • Faster checkout • Shipment tracking • Text alerts
Managing your account
To update your mailing address: sign in to your bioelements.com account. Then click on 'View Addresses'. Select 'Edit' below the saved address that you would like to update or 'Add a New Address'. Each time you checkout at bioelements.com, you will be able to choose from your saved addresses.
To reset your password: Click "Forgot Your Password?" under Account
To update your email address: contact us at firstname.lastname@example.org and we will update it for you.
To view your order history, sign in to your bioelements.com account and click on the order number in the 'Order History' tab.
We are required by law to collect sales tax on orders. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).
Bioelements.com currently accepts Visa, Mastercard, American Express, Discover, PayPal, ApplePay and Google Pay.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Credit card information entered at bioelements.com is secure and safe using Shopify Payments. All orders placed on bioelements.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
We are happy to take your order by phone. Please call Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8:00am to 5:00pm).
Orders are limited to no more than six (6) units of any item with a maximum purchase of $750 per customer. If your order exceeds this amount, it will be canceled immediately and a customer service representative will contact you.
Each time you place a $35+ order on bioelements.com, you have the opportunity to select 3 FREE foil samples and put them in your shopping bag BEFORE you checkout. Only 1 sample per product is allowed. If a sample choice is unavailable, Bioelements will select and ship a comparable substitution. FREE samples are excluded from gift card orders.
Enter your promo code in the text box marked "Promo Code" in the Shopping Bag, then choose 'Apply'. If approved, the discount will be applied to your total. Offer codes are case sensitive and should be entered exactly as they appear and only one offer code may be used per order. Promo codes must be used at the time the order is placed.
To see if a product contains a specific ingredient, visit a product’s page on Bioelements.com, where its full ingredient list appears. In addition, you can type an ingredient name into the site search bar on the top-right corner of this site, to view products that contain it.
You can also visit our comprehensive Ingredient Glossary to learn more about individual ingredient benefits and the formulas in which they are formulated.
While specific products can vary, in general, unopened products have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year.
Bioelements products are safe for those who are pregnant or breastfeeding. However, as every pregnancy is different, it's always best to consult with your physician. Sometimes your skin can become more sensitive, more dehydrated and even experience breakouts during pregnancy, so we recommend that you treat your skin gently.
No. Our choice to not test on animals is so important, we state it on all our retail product packaging. Because of this clear confirmation, we have opted to not pay for inclusion on any of the myriad 3rd party cruelty-free labels in the marketplace at this time.
Dermatologist, ophthalmologist, and clinical tests for safety + efficacy
We follow strict formula quality control via stability and clinical testing to ensure effectiveness and optimum performance. Tests include RIPT, microbial challenge, pH testing, viscosity, plus visual, odor and tactile integrity. We also conduct dermatologist and ophthalmologist testing on all formulas.
In addition, we rely on independent clinical in-vitro (within a controlled environment/lab), and in-vivo (human) ingredient testing. Example: the peptides blend in Age Activist Clinical Youth Serum is clinically shown to visibly and significantly reduce wrinkle appearance after 5 minutes – in-vivo testing.
Consumer perception studies
Bioelements runs consumer perception testing on specific formulas, in order to validate and quantify a benefit (example: "98% say age spots appear less visible after 2 weeks"). These strict perception studies are run by 3rd party outside experts in beauty product testing, wherein chosen participants are give the product(s) and follow a strict at-home agenda. Participants will then complete surveys to detail what they see/experience.
Real-world efficacy testing by top estheticians
Our own team of working Bioelements estheticians across the country test formulas on themselves in their own professional environments during the R+D stage of a product, and offer invaluable feedback on performance. Click here to view Before + After results of our products.
Are your products vegan?
The vast majority of our formulas are vegan-friendly. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify non-vegan formulas where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.
RETAIL PRODUCTS THAT ARE NOT VEGAN:
Acne Toner (honey)
Amino Mask (honey)
Probiotic Anti-Aging Serum (probiotic actives)
Are your products gluten free?
The vast majority of our formulas are gluten-free. Bioelements product ingredients are listed in full on each individual product web page on bioelements.com/pros, and on the outside of our boxes. We make the effort to identify gluten where applicable, and always advise that you check the ingredient listing in full for any individual product you are interested in.
PRODUCTS THAT ARE NOT GLUTEN-FREE:
Measured Micrograins +
We create products for all skin types and skin concerns – which can vary greatly in every age group. Many tweens and teens have had success starting a daily, clinical skin care routine with Bioelements cleansers, toners and moisturizers, to navigate common skin concerns in adolescence like excess oil and breakouts. We recommend that a guardian checks our website to review the full ingredients, product benefits and usage directions for any product their child may want to use.
How to redeem an E-Gift Card
You can redeem the value of an E-Gift Card by entering its unique code at checkout. An E-Gift Card holds a balance, which can be spent over more than one order.
How to check E-Gift Card balance
You can check your balance by using the link provided in the E-Gift Card email you received. Or, you can check your balance in YOUR ACCOUNT. If you do not have an account, EMAIL US and we can check your balance for you.
What if I check out and I don’t have enough funds on my E-Gift Card?
When you redeem your E-Gift Card, the checkout will display one of the following options:
Can an E-Gift Card be used more than once? Yes, provided there is still a balance remaining on the card.
Can I purchase an E-Gift Card for someone else? Yes. After you check out, you will receive an email. You can then forward the E-Gift Card email to the recipient.
Can E-Gift Cards be reloaded? No.
Can more than one E-Gift Card be used towards a purchase? Yes. A customer can redeem another E-Gift Card during checkout.
Can an E-Gift Card be used to buy a E-Gift Card? No.
Can an E-Gift Card be used to pay for shipping and taxes? Yes, E-Gift Cards are applied to the final order total which includes shipping and taxes.
Can E-Gift Cards be used in conjunction with a discount code? Yes, E-Gift Cards are a form of payment.