Customer Service

You can track your Bioelements.com order in one of two ways:

1. Once your order ships, you will receive an email that contains the tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
2. Sign in to your bioelements.com account. Click on the "Order" tab in your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

• Majority of orders will ship within 24 hours of receipt via FedEx.
• Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
• Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
• We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
• All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be shipped and processed.

• Faster Checkout
• Check your order status online
• Save multiple addresses

If you wish to update your email address or password, sign in to your bioelements.com account.

Forgot your password? Click here to receive your password by email.

To view your order history, sign in to your bioelements.com account and clicking on the 'Order' tab.

If you wish to update your mailing address, sign in to your bioelements.com account.  Then go to the 'Manage Your Addresses' tab. Select the name of the saved address that you would like to update or 'Click here to add a new address'. Each time you checkout at bioelements.com, you will be able to choose from your saved addresses.

That's ok! Click here to receive your password via email. Passwords will not be given out over the phone.

Personal information relating to you and your order history is only available to you if you provide the correct password that you chose. After logging into your account, you may update your information at any time. If you forget your password, you can request that it be emailed to you. We will not give out passwords over the phone and will not email them to a different email address than the one associated with your account.

If you wish to cancel a backordered item, please contact Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8:00am to 5:00pm CST).

Ground Shipping

Orders shipped via Ground Shipping in the contiguous US are delivered within 3-5 business days of the shipped date, not including weekends or holidays. Most orders are shipped within 24 hours of receipt via FedEx, not including weekends or holidays.

2-Day Express

Orders shipped via 2-Day Express within the contiguous US are delivered in 2 days, not including weekends or holidays. Most expedited orders placed by 9am CST, excluding weekends and holidays, will be processed and shipped the same day depending on product availability.

Standard Overnight

Orders shipped via Standard Overnight within the contiguous US are delivered in 1 day before 5:30pm, not including weekends and holidays. Most expedited orders placed by 9am CST, excluding weekends and holidays, will be processed and shipped the same day depending on product availability.

• 2 Day Express and Standard Overnight cannot be delivered to PO Boxes, AK or HI.
• Any order shipping to AK or HI must ship via Ground Shipping and may require additional delivery time.
• We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.

If you have any questions about your shipment, please contact Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to weborders@bioelements.com.

Not satisfied with your product? No problem, all products purchased through bioelements.com may be returned within 30 days from the date of purchase, for any reason.

To return your product, please enclose your Bioelements packing slip along with the product you are returning to:

Bioelements Returns & Exchanges
4346 Belgium Blvd.
Kansas City, MO 64150

Your package must be postmarked within 30 days of purchase to be eligible for a refund. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.

All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded.

If you purchased Bioelements products at a store, spa or salon; please contact them directly to inquire about their return policy.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately Bioelements Customer Service at 877-550-4050 (Monday-Friday, 8am to 5:00pm CST). To expedite your request, please have your order confirmation ready.