One of the best parts of my role as Bioelements Director of Education is that I'm able to talk on a daily basis with skin care professionals all over the globe. And with 2 decades at Bioelements Professional Skin Care– I think it's safe to say I've heard thousands of stories from estheticians about what can happen inside the spa treatment room. I think it's time I share some of the most eye-opening stories with you in an ongoing series – ones that I think will have great lessons for estheticians – as well as spa-goers!
A client receives a facial at her neighborhood spa. The next day, she calls the spa and tells the esthetician that her face is red and swollen. What happened?
When I first heard this story, I immediately asked "Explain to me what happened in the treatment room step-by-step." Here's what I was told: After performing a light verbal consultation, the esthetician found out that her first-time client had sensitive skin but knew little else regarding what product she used on a regular basis. Once in the treatment room, the esthetician combined products from two different brands to customize the facial. After exfoliating with a physical scrub, she used a microdermabrasion machine for additional physical exfoliation. After this "double exfoliation" process, she used nothing to calm or sedate the skin post-treatment. The client left with no direction on what products to use at home.
It was a perfect storm for a negative skin reaction!
The Lessons to Learn
Spa-Goers: There is something you can gain from this story, too. Before stepping into the treatment room, always be clear with your esthetician and state your expectations. This story emphasized the importance of SkinReading, and that goes for you as well. Without knowing about your skin care or lifestyle habits like smoking, tanning, or even prescription medication, an esthetician can't properly decide which formulas they should use during treatment. Speak up!
Have a spa story of your own? Share it in the comments section or contact Teresa directly at Teresa@bioelements.com
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