Shopping, Orders & Returns
Where can I purchase Bioelements products?
If you are a U.S. resident, all Bioelements products can be purchased online - here at Bioelements.com. Or you can visit a Bioelements apa in your area. Visit the Spa Locator
to find a Bioelements spa in your area.
How many days will it take for my order to ship?
- Majority of orders will ship within 24 hours of receipt via FedEx.
- Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
- Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
- We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
- All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be shipped and processed.
Have questions about your shipment? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to firstname.lastname@example.org
How can I check on an order I have placed?
You can track your Bioelements.com order in one of two ways:
- Once your order ships, you will receive an email that contains the tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
- Log in to your Bioelements.com account. Click on the "Order" tab in your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Don't see a tracking number? Sometimes it takes the carrier up to 24 hours to post tracking information, so check back.
What is your product return policy?
Not satisfied with your product? No problem, all products purchased through bioelements.com may be returned within 30 days from the date of purchase, for any reason.
To return your product, please enclose your Bioelements packing slip along with the product you are returning to:
Bioelements Returns & Exchanges
4346 Belgium Blvd.
Kansas City, MO 64150
Your package must be postmarked within 30 days of purchase to be eligible for a refund or exchange. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.
All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded.
If you purchased Bioelements products at a store, spa or salon; please contact them directly to inquire about their return policy.
Do you accept international orders?
At this time, bioelements.com is currently unable to accept orders to be billed or shipped outside destinations outside the U.S. We apologize for any inconvenience.
How do I create a bioelements.com account?
Creating a bioelements.com account is free, fast and easy. Simply complete this form to receive these benefits:
- Faster Checkout
- Check your order status online
- Save multiple addresses
Plus, you can opt in to "Stay in the Loop" with Bioelements. Every now and then well send you an email about our latest innovations, some serious skin care facts and other "you just gotta know" stuff. And please don't worry. We won't send you a million emails a day or share your email address with anyone.
How do I sign up to receive your email newsletter?
Sign up and receive info on new products plus exclusive promotions and special offers from Bioelements.
How do I become a Bioelements Partnership Spa?
Thank you for your interest in becoming a Bioelements Partnership Spa. Click here to receive more information about becoming a Bioelements Partnership Spa.
What is the shelf life of Bioelements products?
While specific products can vary, in general, unopened products have a shelf life of 1-3 years when stored properly. After opened, we simply recommend that products are used as directed promptly, within one year.
How do I know what products are right for me?
I'm pregnant- can I still use your products/get facials?
Please discuss with your doctor which products are safe for you to use as some women develop hypersensitivities during pregnancy and could experience skin irritation with any product.
What products do you recommend for people that are sensitive to perfume or scent in their product?
If you are allergic or sensitive to synthetic or artificial fragrance, the good news is that Bioelements products don't contain any! The aromas in Bioelements products come from natural plant extracts or essential oils. Many of our products are known for their clean, fresh aroma, and the fact that every ingredient used in our products are chosen for a specific skin care benefit. However, you may be sensitive to even essential oils, or just don't prefer your skin care products to have much of a 'scent'. We have several products in the line that I could consider to have very little aroma.
Examples: Absolute Moisture, Calmitude Hydrating Solution, Calmitude Sensitive Skin Moisturizer, Calmitude Delicate Skin Eye Gel, All Things Pure Cleanser, All Things Pure Scrub, All Things Pure Moisturizer, All Things Pure Eye Oil, Gel Therapy Mask, Moisture x10, CreateFirm Skin Tightening Serum.
Can you tell me what ingredients are in your products?
The full ingredient disclosure is listed under the "Ingredients" tab on the corresponding product page.
What does "our skin care products do not contain synthetic fragrances or colorants" mean?
Artificial colorants and synthetic fragrance can irritate the skin. This type of irritation is referred to as "irritant contact dermatitis," a simple irritation that develops in response to a substance applied to the skin. Irritant contact dermatitis can cause redness, itching, rash or worse. Bioelements never uses synthetic fragrances. Every aroma you smell comes from 100% natural essential oils that are used in the products for their therapeutic value. Their amazing aromas are a bonus. And, we never use artificial colorants. That's why our products tend to be white or a very soft color. The way we see it, artificial colorants serve no purpose in skin care products and actually cause harm. When you use a Bioelements product, you're never putting dye or perfume on your face!
I'm allergic to shellfish and iodine. Can I used products that contain the ingredient 'algae'?
There are many types of algae, but in general, ingredients from the ocean such as 'algae' and 'seaweed' naturally contain iodine just as shellfish does. However, the severity of the allergy depends on the person. Many people cannot ingest shellfish because of an iodine allergy, but would have no problem putting a product on their skin. Other clients have a more serious condition and cannot do either. When dealing with any client that has al allergy, it's really not up to us to determine what is 'safe'. With any allergy, it's really up to their doctor or allergist to make the determination of how severe the allergy is, and what they need to avoid.This needs to be determined before you perform any treatments or professionally recommend any take home products to this client.
I have a serious allergy to to ingredients that contain 'gluten' due to Celiac Disease. What Bioelements products contain gluten?
The following products have ingredients that contain gluten: CreateFirm Skin Tightening Serum, Calmitude Delicate Skin Eye Gel, Amino Mask, Measured Micrograins, Sleepwear for Hands and Twice Daily Bar.
I am allergic to 'sulphur' and 'sulpha' based ingredients. What Bioelements products contain these ingredients?
The following products contain the ingredient 'sulphur': Amino Mask.
I have a 'soy' allergy. What Bioelements products contain soy?
The following products have ingredients that contain soy: Amino Mask, Calmitude Hydrating Solution, LightPlex MegaWatt Skin Brightener, Lip Buff, Sleepwear for Hands, Oxygenation, Probiotic Anti-Aging Serum.
Does Bioelements test on animals?
We are all animal lovers at Bioelements. Animal testing is not, nor has it ever been, part of Bioelements' product development, ingredient formulation or production.
Why do you package some of your products in glass instead of plastic like some other manufacturers?
Since its launch in 1991, Bioelements has used glass to package nearly all of its products. It's a natural choice for planet sustainability and it ensures the integrity and safety of our formulas. And that's a belief we've never compromised. Its inertness and impermeability makes glass one of the safest, healthiest packaging materials available. In fact, glass is the only packaging material to be categorized by the U.S. Food and Drug Administration as "generally recognized as safe" (GRAS). Glass meets the highest environmental standards possible. Made strictly of naturally occurring ingredients, it can be recycled limitlessly -- never losing its quality or purity. From creation to recycling, the material's lifestyle is environmentally responsible (preserving raw material, reducing energy consumption, and lessening greenhouse emissions on a major scale).
Bioelements packages over 80% of its products in glass. The other 20% are packaged in materials that are necessary for specific product performance and stability. For the past seventeen years, Bioelements has strongly believed in responsibly producing its products. We proudly continue to lead the industry with our standards of safety and purity.
Click here to read more about Our Commitments.