Have you visited The Skin Care Vault? It's a virtual library of skin care knowledge. All in one place.
Where can I purchase Bioelements products?
How do I create a bioelements.com account?
How do I sign up to receive your email newsletter?
How can I check on an order I have placed?
How many days does it take for my order to ship?
What is your product return policy?
Do you accept international orders?
How do I locate a Bioelements Partnership Spa?
How do I become a Bioelements Partnership Spa?
How do I know what products are right for me?
Can you tell me what ingredients are in your products?
I'm pregnant, can I still use your products and receive facials?
I am gluten intolerant, do any of your products have any form of gluten?
Does Bioelements test on animals?
What is the Bioelements difference?
What is an esthetician and why is it important that I visit one?
What does “our skin care products do not contain synthetic fragrances or colorants” mean?
Why should I choose Bioelements professional skin care over mass marketed brands?
Why do you package some of your products in glass instead of plastic like some other manufacturers?
Where can I purchase Bioelements products?
If you are a U.S. resident, all Bioelements products can be purchased online - here at bioelements.com. Or you can visit a Bioelements Partnership Spa in your area. Click here to visit our Spa Locator to find a spa in your area.
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How do I create a bioelements.com account?
Creating a bioelements.com account is free, fast and easy. Simply complete this form to receive these benefits:
- Faster Checkout
- Check your order status online
- Save multiple addresses
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How do I sign up to receive your email newsletter?
Sign up to Stay in the Loop with Bioelements. Every now and then well send you an email about our latest innovations, some serious skin care facts and other "you just gotta know" stuff. And please don't worry. We won't send you a million emails a day or share your email address with anyone.
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How can I check on an order I have placed?
You can track your bioelements.com order in one of two ways:
- Once your order ships, you will receive an email that contains the tracking number for your package. You may click on the tracking number to be re-directed to the carrier's website to view the delivery status of your order.
- Log in to your Bioelements.com account. Click on the “Order” tab in your account screen to view detailed information on your current and previous purchases. After your order is shipped your tracking number will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.
Don’t see a tracking number? Sometimes it takes the carrier up to 24 hours to post tracking information, so check back.
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How many days will it take for my order to ship?
- Majority of orders will ship within 24 hours of receipt.
- Orders are processed (excluding holidays) Monday through Friday from 8:00am to 5:00pm CST.
- Most orders with 2-Day Express or Standard Overnight will be shipped the same business days if the order is placed by 9am CST.
- We are currently unable to accept orders to be billed or shipped to destinations outside the U.S.
- All purchases are subject to bank authorization prior to processing. Only orders that are authorized will be shipped and processed.
Have questions about your shipment? Please contact Bioelements Customer Service at 877.550.4050 (Monday-Friday, 8:00am to 5:00pm CST) or send an email to weborders@bioelements.com.
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What is your product return policy?
Not satisfied with your product? No problem, all products purchased through bioelements.com may be returned within 30 days from the date of purchase, for any reason.
To return your product, please enclose a copy of your Bioelements packing slip along with the product you are returning to:
Bioelements Returns & Exchanges
4346 Belgium Blvd.
Kansas City, MO 64150
Your package must be postmarked within 30 days of purchase to be eligible for a refund. We suggest sending your package via USPS, UPS, FedEx or other insured carrier to ensure prompt delivery – and remember to pack carefully as most carriers will reject a package that is leaking.
All refunds will be credited back to the original credit card used on the order within 30 days. Shipping charges will not be refunded. Please retain the original Bioelements packing slip until you receive your refund.
If you purchased Bioelements products at a store, spa or salon; please contact them directly to inquire about their return policy.
If you are a Bioelements Partnership Spa, please contact your distributor or Bioelements Customer Service at 800.433.6650 (Monday - Friday, 8:00am - 5:00pm CST).
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Do you accept international orders?
At this time, bioelements.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.
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How do I locate a Bioelements Partnership Spa?
Click here to visit our Spa Locator to find a Bioelements Partnership Spa near you.
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How do I become a Bioelements Partnership Spa?
Thank you for your interest in Bioelements. Click here for more information about becoming a Bioelements Partnership Spa.
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How do I know what products are right for me?
It's easy and only takes two steps. Click here to Find Your Products.
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Can you tell me what ingredients are in your products?
The full ingredient disclosure is listed under the "Ingredients" tab on the corresponding product page.
I'm pregnant - can I still use your products/get facials?
Please discuss with your doctor which products are safe for you to use as some women develop hypersensitivities during pregnancy and could experience skin irritation with any product.
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I am gluten intolerant, do any of your products have any form of gluten?
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Does Bioelements test on animals?
We are all animal lovers at
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Why is the Bioelements difference?
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What is an esthetician and why is it important that I visit one?
An esthetician is a licensed skin care specialist educated in microbiology, anatomy, skin physiology and cosmetic chemistry. Estheticians receive up to 1500 hours of specialized education and passed stringent exams to obtain a state license. Plus, the estheticians at Bioelements Partnership Spa have had extensive advanced training on Bioelements treatment procedures and products.
Just like a personal trainer designs a program to help your body get in great shape, an esthetician will carefully monitor the progress of your skin to make sure you get the results you want. She’ll identify your exact skin type, perform a Bioelements SkinReading consultation to evaluate your needs, plan a treatment program specifically for you and professionally recommend take-home products targeted to address your skin concerns.
Click here to learn more about the benefits of a professional treatment.
What does "our skin care products do not contain synthetic fragrances or colorants" mean?
Artificial colorants and synthetic fragrance can irritate the skin. This type of irritation is referred to as "irritant contact dermatitis," a simple irritation that develops in response to a substance applied to the skin. Irritant contact dermatitis can cause redness, itching, rash or worse. Bioelements never uses synthetic fragrances. Every aroma you smell comes from 100% natural essential oils that are used in the products for their therapeutic value. Their amazing aromas are a bonus. And, we never use artificial colorants. That's why our products tend to be white or a very soft color. The way we see it, artificial colorants serve no purpose in skin care products and actually cause harm. When you use a Bioelements product, you're never putting dye or perfume on your face!
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Why should I choose Bioelements over other mass-marketed brands?
1. A Higher Level of Ingredient Activity
Mass-marketed products are created for a wide range of users and are self-selected by the customer, so they usually contain low levels of active ingredients. This means real results are a long shot. Bioelements products contain the most effective, potent ingredients available. Our formulas are developed and bioengineered for optimum performance. We choose ingredients that get the job done – each one is scientifically chosen to deliver results above all else.
2. Product Purity at its Best
Many ingredients found in mass-marketed products, such as synthetic fragrance, artificial colorants and pore-clogging substances, can cause mass chaos for your skin. Clearly the opposite of what you’re trying to accomplish, right? The product development experts at Bioelements loathe the bad stuff and LOVE to create formulas with scientifically advanced ingredients, including organic botanicals, cosmeceuticals and aromatherapist oils.
3. Targeted Custom Blending
Bioelements skin care can be custom blended to target exactly what your skin needs. It’s not ‘one size fits all.’ It’s this simple: Adding lab-strength ingredients into your take-home mask, creme or moisturizer gives it an extra shot of potency. Mass-market products can’t compete with that.
4. Bioelements is Used by Leading Estheticians in Professional Facials
When a trained esthetician professionally recommends what you need for your skin, listen to her. She knows what she’s talking about. Adding lab-strength ingredients into your take-home products gives them an extra shot of potency. Department or drug store brands could have low levels of active ingredients and may be full of pore clogging colorants and synthetic fragrances. Find a Bioelements skin care pro near you on our Spa Locator.
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Why do you package some of your products in glass instead of plastic like some other manufacturers?
Bioelements packages over 80% of its products in glass. The other 20% are packaged in materials that are necessary for specific product performance and stability. For the past seventeen years, Bioelements has strongly believed in responsibly producing its products. We proudly continue to lead the industry with our standards of safety and purity.
Click here to read more about Our Commitments.
